Privacy Policy
Our Commitment to You
Black Diamond Group Limited and its subsidiaries and affiliates ("Black Diamond", "we", "us" and "our") understand the importance of your privacy. Our commitment is to maintain the confidentiality, security and accuracy of your Personal Information as required under Canadian privacy law. This privacy commitment describes how Black Diamond collects, uses or discloses personal information when using our website and to whom that information may be disclosed. It applies to all individuals and parties engaged in our business, including employees, contractors, consultants and other service providers.
What is Personal Information?
Personal Information is any information in any form or media, about an identifiable individual, which includes any factual or subjective information about that individual but does not include business specific information such as a business title or business contact details when such information is collected, used or disclosed for the purpose of business communication.
What Personal Information Does Black Diamond Collect?
Cookies
Black Diamond uses "cookies" to collect and store information when you visit our website. A cookie is a technology that stores a small data file on a visitor's computer browser directory to track the visit. For instance, when we use a cookie to recognize you as a previous user, it helps you resume where you left off, remember your preferences and other customized functions. As a result, it allows us to improve your visit by offering personalized content and information for your use, responding to your needs in a quicker manner and enhancing the overall experience on Black Diamond's website. You may remove or disable the use of cookies on your web browser at any time, however doing so may result in limited website functionality.
Web Tracking Information
Black Diamond may use web tracking tools to maintain and enhance our website. Reports created using tracking information provide insight into our user demographics, website traffic patterns and other metrics. These reports will not be used to ascertain the identity of any individual person. We may provide these reports to advertisers and others for our research purposes. For example, we may use and apply Google Analytics and Advertising features, including:
- Remarketing with Google Analytics;
- Google Display Network Impression Reporting;
- Google Analytics Demographics and Interest Reporting; and
- Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers
If you would like to be excluded from Google's use of cookies, you can certainly do so by logging into your Google account to change the Ads Setting here. For more information on Google's privacy policy in general and Google Analytics, please visit their website at www.google.ca/policies/privacy and www.google.com/analytics. You may also seek to opt out of certain other third-party vendors' use of cookies by visiting the Network Advertising Initiative opt-out page.
Surveys
Black Diamond's website may acquire feedback via surveys from time to time. Participation in these surveys is completely voluntary and you may choose to decline at any time. Survey information will be used solely for the purpose of ensuring your complete satisfaction on our website and will not be shared with any person in a fashion that would allow such a person to ascertain the identity of any individual person.
Other
Black Diamond also collects information you submitted to our website by using the "contact us", by job applications, hyperlinks or other collection methods.
Why Do We Collect Personal Information?
As part of the normal operation of our website Black Diamond may request that you provide us with Personal Information about you so that you can receive additional information or utilize the various services offered. This information may be used to improve our marketing and promotional efforts, to statistically analyze the usage of the site, to improve and customize our website’s content and layout in order to tailor it to the needs of visitors. We may use your email address and, in certain situations, your mailing address and phone number, to contact you regarding business purposes from time to time.
Use and Disclosure of Your Personal Information
Black Diamond may use the Personal Information we collect for a number of different business purposes including to:
- verify your identity and eligibility for our products and services;
- answer your or your organization inquiries and requests;
- track and analyze your preferences to better understand and respond to your needs and eligibility;
- develop, improve, market and provide improved products and services to you;
- maintain our relationships with you and your organization;
- communicate information about special events, special offers, promotions and surveys from us;
- tailor our online content based on your interactions with us and your preferences;
- conduct research and analysis, planning, service development, security or risk management; and
- operate, evaluate and manage our business.
We may also use your Personal Information for employee recruitment and assessment purposes. We do not sell, rent or otherwise provide any personally identifiable information to other persons.
We take great care to ensure that your Personal Information is securely stored. Please be aware that Personal Information may be used, processed and stored outside of Canada and may be subject to disclosure in accordance with the laws of such foreign jurisdictions.
Consent
By accessing and using our website, we assume you are consenting, except where required or permitted by law, to the use, collection and disclosure of your Personal Information as outlined in this Privacy Policy. We will only collect with consent or as allowed by law.
Links to Third Party Web Sites
Black Diamond's website may contain hyperlinks to another person’s website or services for the purpose of your convenience or information, including social media websites, or information or convenience services. Should you choose to click on the hyperlink, even if it appears that you are still within our website, you will be under the privacy policies and guidelines or the action of the other person’s websites. We are not responsible or liable for how other person’s websites collect, use and disclose your Personal Information. We highly recommend you to be aware when you leave our website and to read the privacy policies on any of the other person's websites.
Sign-Up for News Alerts or Other Communications
We may offer various news alerts or other promotional communications that you can subscribe to. You can choose to unsubscribe from these at any time.
Accessing and Updating Your Personal Information
To ensure the Personal Information held by us is accurate and current, at any time, you are entitled to request access to your Personal Information and inform us of any changes to it. Please contact us using the details below to make a request. Upon receipt of your request, we will respond within a reasonable time.
How Do We Protect Your Personal Information?
We take all reasonable steps to protect your Personal Information by maintaining appropriate safeguards against any misuse or loss from unauthorized and unlawful access, copying, modification and disclosure. This includes:
- adhering to our internal guidelines and rules on how we are to treat Personal Information, privacy and security in our business operations and systems; and
- periodic monitoring and auditing regarding how we treat Personal Information and addressing any concerns.
We will only keep your Personal Information as long as is reasonably necessary to fulfill the purposes for which the information was collected, unless otherwise required by Canadian law. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Black Diamond is not responsible for how such third parties collect, use or disclose your personal information. Data transmissions over the internet cannot be guaranteed 100 per cent secure. As a result, while this website tries to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Changes to This Privacy Policy
We may make changes to our Privacy Policy from time to time to reflect changes in obligations in the way we deal with Personal Information. When we do, we will post those changes on this page so that you are always aware of the Personal Information we collect, how we use it, and under what circumstances we disclose it. Please check this webpage regularly for the current version.
Questions and Concerns? Contact Us
Should you have any questions, comments or concerns respecting our Privacy Policy or your Personal Information please contact us.
Email: legal@blackdiamondgroup.com
Phone: 403-206-4747
Mail: Black Diamond Group Ltd.
Suite 1000, 440 – 2 Ave S.W.
Calgary, Alberta T2P 5E9
